1. Acceptance and binding effect
By creating an account, placing an order, or listing a product on Peptide Exchange ("the Platform"), you agree to these Terms of Service ("Terms"), our Privacy Policy, and, if you sell, our Seller Agreement. If you do not agree, do not use the Platform.
2. Marketplace intermediary model
The Platform is an intermediary marketplace. Products are listed and sold by independent, verified third-party sellers. The Platform does not own, manufacture, repackage, or take title to any product, and it is not a party to the contract of sale between buyer and seller, except that the Platform acts as payment intermediary for the limited purpose of processing refunds under Section 7. Each listing identifies the seller responsible for it. Nothing on the Platform is an offer by the Platform to sell any product.
3. Eligibility and verification
Accounts are restricted to (a) individuals aged 21 or older who are licensed researchers, and (b) institutional buyers (laboratories, universities, biotech, pharma, and other research entities). Buyers must verify identity and institutional or licensing status as part of onboarding. Sellers must complete the KYC and product-verification process described in the Seller Agreement before any listing is activated. The Platform may decline, suspend, or close any account at its discretion, subject to applicable law.
4. Research-use-only restriction and attestation
All products on the Platform are offered for research use only and are not for human or veterinary consumption, not for use as food, cosmetics, or drugs, and not for administration to any person or animal. At checkout, each buyer must affirm the attestation: "I confirm that I am a licensed researcher or institutional buyer purchasing this product for research use only, and that it will not be used for human or veterinary consumption." The attestation is recorded per order with the version and locale used, and is legally binding on the buyer. Any use of a purchased product outside research use is a material breach of these Terms and may expose the buyer to liability.
5. Orders, payment, and invoices
An order is a binding offer to the seller once placed, subject to seller acceptance. Payment is processed through the payment methods offered on the Platform at checkout. Where available, NET-terms invoicing is offered to qualifying institutional buyers at the seller's election. Prices, taxes, and shipping are shown at checkout; the buyer is responsible for any import duties or taxes imposed by their jurisdiction.
6. Shipping and risk of loss
The seller is responsible for shipping the product in conformity with the listing and applicable regulations. Risk of loss passes to the buyer on delivery in accordance with the selected shipping terms. Tracking is provided where the seller offers it; delivery dates are estimates unless expressly guaranteed.
7. Disputes and refunds
A buyer may open a dispute on a paid order within 14 days of payment for non-delivery, mislabeling, or failure of the product to match the listing's attested specifications (batch, purity, or COA). Only the buyer may open a dispute, and only one dispute may be open per order. Disputes are resolved on-platform: buyer and seller exchange messages through the Platform, and the Platform administrator may resolve the dispute by refund (payout reversed and buyer credited) or rejection (order returns to paid status). All resolutions are logged to the Platform's audit trail. Opened, consumable research products are not returnable; the refund mechanism covers the grounds above, not change of mind.
8. Content and takedown
Listings, documents, and communications are the responsibility of the party posting them. The Platform will remove content that violates these Terms, applicable law, or intellectual property rights, and will respond to valid takedown notices in accordance with applicable law, including the Digital Millennium Copyright Act where it applies. [Counsel: confirm DMCA agent registration requirements and procedure.]
9. Prohibited conduct
You may not: (a) misrepresent your identity, licensure, or institutional status; (b) use, or facilitate use of, any product for human or veterinary consumption; (c) list or purchase products for resale outside the Platform; (d) submit false or altered Certificates of Analysis; (e) attempt to circumvent the Platform's verification, geo-blocking, or rate controls; (f) scrape or harvest data; or (g) engage in any activity that violates applicable law, including controlled-substance or chemical regulations in any jurisdiction the Platform serves.
10. Disclaimers
THE PLATFORM PROVIDES ITS SERVICES "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. ALL PRODUCTS ARE FOR RESEARCH USE ONLY AND ARE NOT DIAGNOSTIC, THERAPEUTIC, OR MEDICAL PRODUCTS. NOTHING ON THE PLATFORM IS MEDICAL OR LEGAL ADVICE. THE PLATFORM DOES NOT INDEPENDENTLY TEST OR VERIFY ANY PRODUCT AFTER A SELLER'S LISTING IS ACTIVATED, AND DOES NOT WARRANT PRODUCT SAFETY, PURITY BEYOND THE LISTED COA, OR COMPLIANCE WITH ANY NON-RESEARCH REGULATORY SCHEME.
11. Limitation of liability
To the maximum extent permitted by law, the Platform and its operators are not liable for indirect, incidental, special, or consequential damages, or for losses arising from the acts or omissions of third-party sellers, carriers, or payment processors. The Platform's aggregate liability for any claim arising from or relating to these Terms or the Platform does not exceed the total fees actually paid by the claimant to the Platform in the twelve months preceding the claim. Nothing in this section limits liability that cannot be limited by applicable law.
12. Indemnification
You agree to indemnify and hold harmless the Platform and its operators, affiliates, and service providers from claims, damages, and costs arising from your breach of these Terms, your misuse of any product, or your violation of applicable law.
13. Geographic restrictions
The Platform may restrict access, purchases, or listings from jurisdictions it deems high-risk or where the products or model are unlawful. Buyers and sellers are responsible for compliance with the laws of their own jurisdictions and must not use the Platform from a restricted jurisdiction.
14. Termination
The Platform may suspend or terminate any account for breach of these Terms, including any indication of non-research use, fraud, or abuse. On termination, the buyer must complete or cancel open orders per the dispute process, and the seller must remove listings. Sections that by their nature survive (4, 10, 11, 12, 15) survive termination.
15. Governing law and dispute resolution
These Terms are governed by the laws of [JURISDICTION], without regard to conflict-of-law principles. Any dispute arising from these Terms or the Platform will be resolved exclusively in the courts of [COURT/VENUE], or by arbitration as agreed in writing. [Counsel: confirm venue, arbitration clause, and class-action waiver for target jurisdictions.]
16. Changes to these Terms
We may update these Terms from time to time. Material changes will be announced on the Platform and take effect 30 days after notice, except where required sooner by law. Continued use after the effective date constitutes acceptance.
17. Contact
Questions about these Terms: [OPERATOR EMAIL / LEGAL CONTACT]. Attestation and order records are retained as described in the Privacy Policy.